Return & Exchange Policy

At Sleepy Koala, your satisfaction is our top priority.
We believe that restful sleep begins with the right support, which is why we provide a clear and flexible return and exchange policy.

Mattresses:

– You can try the mattress for 7 nights. If it doesn’t suit you in terms of comfort, you may request a return or exchange within the trial period.

– After 7 nights, returns or exchanges are only accepted in case of a manufacturing defect.

– The mattress must be in good condition — clean, undamaged, and free from stains.

– The original invoice must be presented to complete the return or exchange process.

– A return fee applied to cover transportation or sanitation costs if necessary.

Pillows:

– Pillows can be returned or exchanged within 7 days from the date of purchase.

– For hygiene reasons, they must be unused and in their original sealed packaging.

Important Notes:

– We are not responsible for any damage to the mattress cover or external fabric.

– The warranty covers internal foam defects or manufacturing faults only.

– Custom-made products are non-returnable and non-exchangeable, except in case of a manufacturing defect.

– If you receive a damaged or incorrect product, we will handle the return or exchange free of charge.
Terms and conditions apply.